FAQ v2

We offer free shipping across India for all prepaid orders. For cash on delivery orders, a nominal handling fee will be added during checkout. All orders are shipped within 3 working days of placing the order, and it typically takes another 2 to 10 working days for the order to reach you based on your location.

Unfortunately, we do not currently offer international shipping. However, we are working diligently to make this option available as soon as possible.

Once your order has been shipped, you will receive an email with a tracking number and a link to the carrier’s website where you can track your shipment. You can also log into your account on our website to view your order status and tracking information.

We apologize for any inconvenience. If your item arrives damaged, please contact our customer service team within 24 hours of receiving your order. Provide your order id, a description of the damage, and relevant photos and videos at our mail id hello@fanovationindia.com . We will assist you with a replacement or refund. And if unboxing video is not available claim may be denied.

If you receive an incorrect item, please contact us at our mail id hello@fanovationindia.com immediately within 24 hours of receiving the product. We will arrange for the correct item to be sent to you and provide instructions for returning the wrong item.

We accept returns within 4 days of delivery for a full refund or exchange, provided the item is in its original condition and packaging. Custom-made items and clearance items may not be eligible for return. Please review our return policy for complete details.

Once we receive and inspect your returned item, we will process your refund. Refunds are typically issued within 7-9 business days if we receive the item in good condition. You will receive a confirmation email once your refund has been processed. The timing of the refund appearing in your account may vary depending on your bank or credit card provider.

We accept a variety of payment methods, including major credit cards (Visa, MasterCard, American Express, Discover), PayPal, and select digital wallets (Apple Pay, Google Pay).

If you need to cancel or modify your order, please contact our customer service team as soon as possible. We will do our best to accommodate your request, but please note that orders that have already been processed or shipped cannot be canceled or modified.

Sales tax is calculated based on the shipping address and applicable state and local taxes. The exact amount will be displayed at checkout before you complete your order.